Food supplement. Not a medicine. Sold by KRISTIYAN IVANOV, Sofia, Bulgaria.

Return & Refund Policy

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KRISTIYAN IVANOV wants you to be satisfied with your purchase. This policy sets out your rights and our procedures for returns, refunds, and order cancellations.

1. Your Right to Return (14 Calendar Days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order and return the goods within 14 calendar days of the date you receive them - without giving any reason.

We extend this 14-day return right voluntarily to customers in all regions where we deliver.

2. Conditions for Return

  • Sealed, unopened packaging only: For hygiene reasons, Nutrien Daily Nutrients bottles that have been opened cannot be returned. This is a lawful exemption under Regulation 28(3) of the Consumer Contracts Regulations 2013, applicable to sealed goods where the seal has been broken after delivery.
  • The product must be returned in its original condition and packaging.
  • Returns must be initiated within 14 calendar days of receipt.

3. How to Return

  1. Contact us at [email protected] or call +44 117 429 8830 (Mon-Fri, 09:00-17:00) to notify us of your intention to return.
  2. We will provide you with a return address and any further instructions.
  3. Package the product securely and send it by a tracked postal service.
  4. Retain proof of postage.

4. Return Postage Costs

The cost of return postage is the customer's responsibility, unless the product is faulty, damaged on arrival, or incorrectly sent.

5. Refunds

Once we have received and inspected the returned item, we will issue a refund within 14 calendar days. As payment is made on delivery (cash or card to the courier), refunds will be issued by bank transfer to a UK account you provide. We will contact you to arrange this.

6. Cancellation Before Dispatch

You may cancel your order free of charge at any time before it is dispatched. To cancel, inform our team during the telephone confirmation call, or contact us by phone or email afterwards. If the order has already been dispatched, please refer to the returns process above.

7. Refusing Delivery (COD)

Because payment is made on delivery, you are not obligated to accept the parcel. If you choose not to accept the delivery, no charge will be applied and the order will be cancelled.

8. Faulty or Damaged Goods

If you receive a product that is damaged, faulty, or incorrectly sent, please contact us immediately. We will arrange collection at no cost to you and issue a full refund or replacement as you prefer.

9. Contact

KRISTIYAN IVANOV
Aleksandar Malinov Blvd 31, 1715 Sofia
Email: [email protected]
Tel: +44 117 429 8830
Mon-Fri, 09:00-17:00